Terms & Conditions
SERVICE AGREEMENT & OPERATIONAL POLICIES
By engaging the services of On Way Transfer, you agree to the following terms and conditions. These policies are designed to ensure the safety, punctuality, and premium quality of our transportation services.
1. Reservations
All bookings are subject to availability. A reservation is considered confirmed only after you receive a formal confirmation email from our dispatch team.
2. Cancellation Policy
Cancellations made up to 24 hours before the scheduled pickup are free of charge. Late cancellations or "no-shows" may be subject to a full service fee.
3. Flight & Ferry Delays
We monitor arrivals in real-time. However, On Way Transfer is not responsible for delays caused by carrier schedules. We provide a 60-minute complimentary waiting period for airport pickups.
4. Passenger Conduct
We maintain a strictly non-smoking fleet. On Way Transfer reserves the right to refuse service to any passenger exhibiting abusive behavior or appearing to be under extreme intoxication.
5. Liability Limitation
While we strive for absolute punctuality, On Way Transfer is not liable for delays caused by extreme weather, road accidents, or unforeseen mechanical failures beyond our control. Our primary goal is always your safety.
For detailed legal inquiries, please contact:
info@onwaytransfer.com